Privacy Policy

PRIVACY POLICY

Please read of our privacy policy.  We take your privacy seriously.

In summary:

  • We collect information with the  aim of helping make the website more useful to you.
  • We’ll keep you posted with our ‘Chocolate Blog’ if you opt in.
  • To remember you, our system will store cookies. This helps us to improve the website, although you can opt out.
  • We will never sell your data.

 

CONTENTS

  1. Important information and who we are.
  2. The data we collect about you.
  3. How is your personal data collected?
  4. How we use your personal data.
  5. Data security.
  6. Data retention.
  7. Your legal rights.

INTRODUCTION

Sweet C’s respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

 

  • Important information and who we are

 

This privacy aims to give you information on how Sweet C’s collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our blog, purchase a product or take part in a competition or event.
This website is not intended for children and we do not knowingly collect data relating to children.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact Caroline using the details set out below.
Trading name: Sweet C’s Handcrafted Chocolates
Email address: sweetc.chocolates@icloud.com
Postal address: Oaklawn, Burnhams Road, Little Bookham, Surrey KT23 3BB

Telephone number: +44 (0) 7973529025
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
 
                        2.  The data we collect about you


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).


We may collect, use and store different kinds of personal data about you which we have grouped together as follows:


  1. a) Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
    b) Contact Data includes billing address, delivery address, email address and telephone numbers. 
    c) Financial Data includes bank account and payment card details.
    d) Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
    e) Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
    f) Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
    g) Usage Data includes information about how you use our website and products.
    h) Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
     
    How is your personal data collected?


We use different methods to collect data from and about you including:


  1. a) Direct interactions.

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: Buy our products; create an account on our website;
subscribe to our ‘Chocolate blog or any email; engage with us on social media;
request marketing to be sent to you; enter a competition, promotion or survey, attend an event; or give us some feedback or make a complaint.

  1. b) Automated technologies or interactions.
    As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies..
     
    How we use your personal data


We will only use your personal data when the law allows us to and we will never sell your data to third parties. Most commonly, we will use your personal data in the following circumstances:


  1. a) Where we need to perform the contract we are about to enter into or have entered           into with you.
                b) Where we need to comply with a legal or regulatory obligation.

    Except for marketing communications, generally we do not rely on consent as a legal basis for processing your personal data.


We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.


Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. 


  1. i) To register you as a new customer

  2. ii) To process and deliver your order for products including:
    (a) Manage payments, fees and charges
                (b) Collect money owed to us
                (c) Performance of a contract with you
                (d) Necessary for our legitimate interests


iii) To manage our relationship with you which will include:
            (a) Notifying you about changes to our terms or privacy policy
            (b) Asking you to leave a review or take a survey
            (c) Performance of a contract with you
            (d) Necessary to comply with a legal obligation
            (e) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products)

iv) To enable you to partake in a prize draw, event, competition or complete a survey which will include:
            (a) Performance of a contract with you
            (b) Necessary for our legitimate interests (to study how customers use our products, to develop them and grow our business)

v) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) which will include:
            (a) Data necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
            (b) Data necessary to comply with a legal obligation

vi) To deliver relevant website content to you and measure or understand the effectiveness of the marketing we serve to you which will include:
            (a) Necessary for our legitimate interests (to study how customers use our products, to develop them, to grow our business and to inform our marketing strategy)

vii) To use data analytics to improve our website, products, marketing, customer relationships and experiences which will include:
            (a) Necessary for our legitimate interests (to define types of customers for our products, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

viii) To carry out email marketing and send you marketing communications by email. Such communications will include information about the products, events, offers and promotions we offer from time to time which will include:
.           (a) Where you have expressly consented to receive such marketing communications or where we have another lawful right to do so


  1. Data security


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
 
                        6. Data retention


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


At the end of that retention period, your data will be deleted.
 
                        7. Your legal rights


Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out below, please contact us at sweetc.chocolates@icloud.com for the relevant data request form. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. You can request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. You can
request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. You can request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. You may withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide products to you. We will advise you if this is the case at the time you withdraw your consent.